Not if it's the modem being the cause Molly. Unfortunate for Tux that he is using his own. Still, at $5/month and he used his modem for 5 months, he did save $10. Still, I can't tell you how many customers came to us thinking their PC was bad, but it turned out to be their cable modem (since the NIC worked fine in the shop; at $70 just to look at the PC, it didn't make for happy customers, but that was what we had to charge). I decided, when I got cable modem access, to just rent the modem. Might have lost out because a new modem was, at that time, around $90 and a years rent is $60 and I used my first cable modem for 5 years (therefore, I could nearly buy 3 modems for the price paid in rent), but when I had to replace the original, the new one only lasted 3 months, so now, Karma balanced things out. Of course, I'm assuming full price; ebay will give you much better deals, so, you would still probably be better off owning your own modem, but I'll stick with my insurance plan.